Every company uses Service Level Management (SLM) differently. There are some common best practices to follow as a reference. This includes: providing a description of the my blog services offered and what is not included from the service, to avoid misinterpretation of assumptions by either party; identifying performance metrics, with the definition and method of measurement, as well as the expected turnaround time setting up accountability and escalation protocols, and negotiating the tradeoffs between service costs and costs.
SLM also makes sure that everyone is on the same team so that departments don’t have to fight over who is responsible for what. This is particularly important if you’re working with external vendors. Making sure you document SLAs clearly can help prevent the possibility of miscommunication, which could result in delayed delivery dates, poorly performing metrics and unhappy customers.
In addition, SLM can help you stay agile by constantly monitoring and reviewing your service levels and services. You can make adjustments quickly if the need arises.
You can also enhance the quality of your service to meet or exceed your expectations. You may, for instance would like to improve the speed of your website. You may not see any increase if you go above an amount.
SLAs are usually a major attraction for prospective customers, since they provide an overview of what their investment in your service will be. A dedicated team for SLM is a good idea since it guarantees that their efforts will not be overlooked or forgotten after the contract is signed.
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